The two information sheets “Understanding occupational retirement benefits” and “Understanding the pension certificate” were developed together with Pro Infirmis.

Simple language makes information more accessible. It uses short sentences, clear words and an easy-to-understand structure. This particularly benefits people with poor reading skills as well as those who rely on particularly comprehensible information. In this way, simple language helps to break down barriers and boost social participation.

Kristina Roder, Head of CX, comments on the motivation for this implementation: “With simple language, we make information on occupational retirement benefits understandable and accessible to more people. This is an important contribution to inclusion and underlines our customer focus.”