Do you have any questions? Select the appropriate topic, get helpful information or ask us your question. We will be happy to get in touch with you.

To which group do you belong?

Companies
Insured persons
Distribution partners

What do you need help with?

Entry
Termination / Retirement
Incapacity for work
Changes & salaries
ProfondConnect
Ideas, criticism & complaint
Offer
Pension plan adjustment
General questions

What do you need help with?

New to Profond
Termination
ProfondConnect
Transfer of PF assets
Incapacity for work
Retirement & pension
Death
Partnership & marriage
Divorce
Pension certificate
Purchase
Home ownership
Self-employment
Ideas, criticism & complaint
General questions
Change of address

What do you need help with?

Offer
ProfondConnect
Schedule an appointment
Courses
Key figures
General questions
Ideas, criticism & complaint

Change of address

How can I change my address?

Notify us of your new address directly in our ProfondConnect portal for insured persons: in the menu under "Change details – Change of address". 

Have you registered in ProfondConnect yet? You will find a registration guide here.  

If you do not have access to ProfondConnect, report your new address to your employer.  

ProfondConnect login

Termination

I'm switching to a new employer. What do I have to do?

Are you switching to a new employer and are therefore no longer insured with Profond? This is what you need to do: 

  • Inform Profond about your new employer and the new pension fund by using the form "payment details for vested benefits".
  • If available, enclose the payment slip of the new pension fund. 
Emigration to an EU/EFTA State. How can I obtain my pension funds?

If you are moving away from Switzerland, you can withdraw money from your pension fund.  

Non-compulsory part 
The non-compulsory part of the vested benefits can be paid out in cash. For the payment, please send us the following information by post:

  • Completed form "vested benefits transfer payment details"
  • Additional documents as specified on the form

Statutory part of the vested benefits  
The statutory part of the vested benefits (retirement assets in accordance with the BVG) remains in Switzerland. Please provide us with a vested benefits institution of your choice on the form.  

Special rules 
If you are not subject to the compulsory social security obligation in your new state of residence, you can request the cash payment of the entire vested benefits. The required form can be found on the website of the LOB Guarantee Fund. 

Website LOB Guarantee Fund
Emigration to a third country. How can I obtain my pension funds?

If you take up residence outside the EU/EFTA and are not obligatorily insured within the EU/EFTA, you can receive the entire vested benefits in cash. For the payment, please send us the following information by post:

  • Completed form "vested benefits transfer payment details"
  • Additional documents as specified on the form 
I was insured with Profond some time ago. How do I get my pension funds?

If we have not received any information about the transfer of your vested benefits six months after your termination, these will be transferred (based on the Vested Benefits Act) to the LOB Guarantee Fund: 

Website LOB Guarantee Fund

General questions

How can I register my life partner with Profond?

Report your life partnership to us by filling out the “Notification of cohabitation” form and sending us via the contact form in ProfondConnect.

You can find all information about the recognition of your life partnership at:

Marriage and partnership
I have questions about the pension fund. Can you advise me?

As a pension fund, we may only inform, but not advise on financial matters. Depending on the questions you have, please contact your financial advisor or the BVG Information Association.

Website BVG Information Association
I would like to order an up-to-date pension certificat

You can download the pension certificate (also as of the effective date) in ProfondConnect or order it by post for a fee. More information and the order form (scroll down a little bit) can be found here: 

How to obtain your pension certificate
I made voluntary contributions/purchases. Where and how can I get the confirmation for the tax return?

After you have made your purchase, you will receive a confirmation in your notifications in ProfondConnect with the name "Certificate of pension contributions".  

Can I also receive/send back the form stating that I am still alive digitally in the future?

No, the “Proof of Life and Marital Status” form is sent exclusively by post, as the original is necessary for official confirmation.  

What impact does taking time off have on my occupational retirement benefits?

If you are taking a career break, your pension relationship with Profond will end retroactively after the last month in which a salary was earned. From the first day of the following month, a one-month additional cover period begins, during which you will continue to be insured against the risks of disability and death. At the end of this period, insurance cover is no longer available – neither for unpaid leave nor for any other career break.

For more information and to find out what options you have to continue your retirement benefits during a career break, please click here.

How can I change my address?

Notify us of your new address directly in our ProfondConnect portal for insured persons in the menu under "Change details – Change of address".

What do I have to do if I don’t start a new job after termination?

If you do not take up a new job after termination from the pension fund, you should ideally open a vested benefits account with a bank of your choice or conclude a vested benefits policy with an insurance company of your choice. 
Then send us the completed form “Payment details for my vested benefits. Once we have received this, we will transfer your vested benefits.

Further information
Can I continue my insurance with Profond during a work break?

You can voluntarily continue to insure yourself with an external membership:

  • You can continue to be insured with an external membership regardless of your age if you have terminated your employment relationship with your employer and were fully capable of working at that time.
Weitere Informationen
Where can I find more useful information about pension provision in Switzerland?
  • Official platform of the Swiss authorities with understandable information on the AHV, pension fund, 3rd pillar and vested benefits: www.ch.ch
  • Switzerland's three-pillar system, in-depth information, statistics and the legal basis of AHV, disability insurance, BVG and more: www.bsv.admin.ch/en
  • BVG Guarantee Fund, where, among other things, it is also possible to search for assets from occupational retirement benefits: sfbvg.ch/en/

New to Profond

What do I have to do to transfer my pension funds to Profond?

Create the corresponding QR payment slip directly in our ProfondConnect insured portal and send it to your previous pension fund. You can find the function under “Overview – Payment slip for vested benefits”. You will receive the access code for ProfondConnect by post. 

Alternatively, your new employer can provide you with the Profond account number.  

Login ProfondConnect
My ProfondConnect access code has expired. Where can I order a new one?

You can order a new activation code here: 

Requesting a ProfondConnect login

Pension certificate

I would like to order an up-to-date pension certificate.

You can download the pension certificate in ProfondConnect or order it by post for a fee. More information and the order form (scroll down a little bit) can be found here: 

How to obtain your pension certificate
How do I receive a pension certificate for a specific date?

At the beginning of the year, all working persons insured with Profond will receive their pension certificate in ProfondConnect. If you need an earlier pension certificate or if there were changes to your deposits/data, you can request a pension certificate at any time as of the effective date. You can generate this in ProfondConnect or order it by post for a fee. More information and the order form (scroll down a little bit) can be found here: 

How to obtain your pension certificate
I have a power of attorney for an insured person. How do I have to proceed to receive their pension certificate?

Pension certificates are only provided to insured persons. You can download the pension certificate in ProfondConnect or order it by post for a fee. More information and the order form (scroll down a little bit) can be found here:

More information
What is the pension certificate and what information does it contain?

You can learn all the important information about your pension certificate using the educational videos available at the link below.

Understanding your pension statement and knowing the details | Profond
Where can I find my pension certificate?

You can order your current pension certificate at any time as of the effective date free of charge from the ProfondConnect online portal in the menu under "Create pension certificate". You will then receive the pension certificate in your messages. You will be notified by e-mail as soon as the pension certificate is available.

How do I check my personal data and salary data on the pension certificate?

Follow points 1 & 2 on the pension certificate page.

Who can I contact if I notice errors or discrepancies on my pension certificate?

Report any errors to your employer.

ProfondConnect

What is ProfondConnect and what functions does it offer?

ProfondConnect is the portal to your Profond pension fund. It contains your information, updated on a daily basis, and can be used to manage your occupational retirement benefits – easily, securely and at any time.

Why should I register with ProfondConnect?

With ProfondConnect, you have direct online access to your pension fund. You can view your current pension details at any time, receive messages, make inquiries and carry out various simulations such as purchases or salary changes conveniently online.

Click here for more information. This link takes you directly to the registration.

How can I register for or log into ProfondConnect?

ProfondConnect gives you access to your personal pension certificate, up-to-date information about your occupational retirement benefits and numerous practical self-service functions.

  • Registration
     A step-by-step registration guide can be found at the following link.
  • Login
     You can access the login directly via this link.
My access code has expired.

You can order a new access code here: 

Requesting a ProfondConnect login
I have changed my phone number and can no longer log in. What do I have to do?

If you change your phone number, you must contact the main number 058 589 89 81, as your mobile number can only be amended by us. 

I have a new e-mail address. What do I have to do?

As usual, you can log in with the old e-mail address and then change it in your user profile in ProfondConnect.  

To the guide
Where can I find help with ProfondConnect?

Retirement & Pension

I'm about to retire. Where can I find the amount of my pension?

This can be found on your pension certificate. You can download the pension certificate in ProfondConnect or order it by post for a fee. More information and the order form (scroll down a little bit) can be found here: 

How to obtain your pension certificate

In ProfondConnect, you can also simulate various scenarios for your retirement. You can find the function in the insured portal of ProfondConnect under "Simulations – Retirement". 

I am drawing a retirement pension: how do I get the pension certificate?

If you are drawing a retirement pension, you will no longer receive a pension certificate, but a pension card (for your taxes). You will receive this by post at the beginning of the year. You can re-order the pension card by e-mail via leistungen(at)profond(.)ch. 

My retirement is imminent – can you advise me?

Information on retirement can be found here:

Retirement

As a pension fund, we may only inform, but not advise on financial matters. Depending on the questions you have, please contact your financial advisor or the BVG Information Association.

Website BVG Information Association
How do I change the account into which my pension is paid?

In the event of an account change, we need a written notification of the new bank details. You can send them to us by post or by e-mail to leistungen@profond.ch.   

A relative who is insured with Profond has died. Do I have to send a death confirmation?

You can report the death to us by e-mail to leistungen(at)profond(.)ch. After that, we will send you a letter indicating all the documents we need from you.  

A relative who is insured with Profond has died. How do I get the pension certificate for the tax return?

The pension certificate is automatically created in the event of death and sent to the surviving dependants. You can order a copy by e-mail to leistungen(at)profond(.)ch. 

At what age is early retirement possible and what impact does it have on my occupational retirement benefits?

Early retirement is possible at the earliest from the age of 58. . If early retirement is taken, the retirement pension will be reduced. The existing retirement assets and the conversion rate corresponding to the early retirement age are decisive for calculating the retirement pension. 

Find out more here.
Until when is it possible to postpone retirement and what impact does this have on my occupational retirement benefits?

In consultation with your employer, retirement can be postponed until the age of 70. In this case, the retirement pension is paid out at the time of cessation of gainful employment, but no later than the age of 70. The amount of the retirement pension corresponds to the retirement assets acquired multiplied by the conversion rate at retirement age. We will be notified by the employer if retirement is deferred. In the case of continued insurance after the ordinary retirement age, risk contributions are no longer charged; only the savings contributions and administrative costs are continued.

What is partial retirement and at what age can I choose this option?

Retirement can be gradual. In the case of partial retirement, the amount of the retirement assets withdrawn early corresponds to the respective percentage reduction in the degree of employment.

What are the options for drawing retirement benefits?
  • Pension: If you select a pension, this will be transferred to your account at the end of each month from the date of your retirement. You will receive your pension 12 times per year.
  • Lump sum payment of retirement benefits: If you would like to receive all or part of your retirement benefits in the form of a lump sum, we need a written declaration. This must be submitted no later than the last working day of the retirement month. In the case of married persons, the declaration is only valid with the officially certified consent of their spouse. All other insured persons enclose current proof of their marital status with the application (available from the municipality of residence).
  • Pension with capital protection: It is possible to choose a pension with capital protection. This is valid for either 10 years or up to a maximum of 75 years of age. You can find information on this in the information sheet “Retirement”.
I'm about to retire. What should I do?

1. Select the withdrawal option: 4 to 6 months prior to retirement  
Log in to ProfondConnect to download your pension certificate for planning your pension. Simulate a range of retirement options in the portal and find the solution that is right for you. If you need advice on this, contact a financial advisor or the association BVG Auskünfte (www.bvgauskuenfte.ch). As a pension fund, however, we may only inform and not advise.

2. Preparation: 4 to 6 months prior to retirement

  • For normal retirement: The regulatory reference age is the same as the AHV reference age. Profond will contact you 4 to 6 months before retirement and provide the necessary documents for you.
  • For early retirement: Early retirement is possible at the earliest from the age of 58. . Simulate your pension in ProfondConnect and inform your employer. Normally, your employer notifies us of your retirement 4 to 6 months before the retirement date.
  • For partial retirement: Plan the reduction in your workload, simulate the effects on ProfondConnect and then inform your employer.
  • For deferred retirement: In consultation with your employer, retirement can be postponed until the age of 70. Check with the employer whether you are still insured. The employer will notify us of this accordingly. We will be notified by the employer if retirement is deferred. In the case of continued insurance after the ordinary retirement age, risk contributions are no longer charged; only the savings contributions and administrative costs are continued.

3. Submission of the documents: at the latest before your retirement  
Submit the required “Retirement Information” form and the documents requested in the form in a timely and complete manner (on the last working day before your retirement).

4. Payment of benefits 
You always receive the pension at the end of the month. For example, if you retire at the end of May, you will receive your first pension at the end of June.

5. Meeting the information and notification requirements 
Inform Profond of any relevant changes, such as completing a course of education for children, changes in marital status or your payment address, a change of residence, etc. You must provide evidence, such as proof of life or civil status, upon request.

Access to ProfondConnect will continue for six months from the date of retirement. Send us any proof requested by post or e-mail to leistungen(at)profond(.)ch.

What tax aspects should I consider when retiring and having my retirement benefits paid out?

A financial advisor or the association BVG Auskünfte may be of assistance here. The independent, designated experts of the association provide information free of charge on questions relating to occupational retirement benefits. The discussions will take place in person, by telephone or online.

BVG Auskünfte – free information about your pension fund
Can I also receive and return the life certificate digitally?

Yes, you can send the “Proof of Life and Marital Status” form by e-mail to @email.

Divorce

How do I obtain the Feasibility Declaration?

To do so, fill out the form ""Questionnaire allocation of vested benefits in the case of divorce" and submit it to the person responsible for you in pension support.

Where can I find the amount of my retirement assets on the date of the marriage?

You can find this amount on your pension certificate on the second page under "Additional information - Vested benefits in the event of marriage".

You can download your current pension certificate in ProfondConnect or order it by post for a fee. More information and the order form (scroll down a little bit) can be found here: 

How to obtain your pension certificate
How does a divorce affect my retirement assets?

In the event of a divorce or the dissolution of a registered partnership, the court will decide on the distribution of the amounts paid into the pension fund during the marriage or  partnership. In most cases, a share of the vested benefits or a share of a lifetime pension of the insured person is awarded to the eligible spouse or partner.

As soon as we have received the final judgment by the court, we will make the payment in accordance with the court judgment and transfer the specified share to the eligible person’s pension or vested benefits institution. If a life-long pension is awarded, we will pay it to the eligible person or transfer it to their pension or vested benefits institution.

As a result of this payment, the retirement assets of the obligated spouse or partner  are reduced by the amount transferred. If you are affected by this, you can make another purchase as part of this partial payment and thus compensate for the reduction in your retirement assets.

What do I have to do to compensate for the reduced share of my retirement assets due to the divorce?

If you are affected by this, you can make another purchase as part of this partial payment and thus compensate for the reduction in your retirement assets.

What documents does Profond need to make the payment in accordance with the court ruling?

Notify us if you need a feasibility declaration for the court and send us the questionnaire “Distribution of vested benefits in the event of divorce”.

What should I do if there is no indication of the amount of vested benefits in the event of divorce?

Ideally, contact the pension fund you were affiliated with when you got married. This fund can inform you of the vested benefits in the event of divorce and we can record this amount on our side so that it is shown on the pension certificate. 

Death

A relative who is insured with Profond has died. Do I have to send a death confirmation?

You can report the death to us by e-mail to leistungen(at)profond(.)ch. After that, we will send you a letter indicating all the documents we need from you.

A relative who is insured with Profond has died. How do I obtain the pension certificate for the tax return?

The pension certificate is automatically created in the event of death and sent to the surviving dependants. A copy can be ordered by e-mail to @email.

I'm drawing a retirement pension. Is there a right to a death benefit if I die?

In the event of death within the first three years of becoming a pensioner a decreasing lump sum payable at death will be paid out to the surviving dependants.

All details can be found in the Pension Fund Regulations Art. 17(2).

What is the lump sum payable at death?

If an insured person dies before receiving a pension and before reaching the ordinary retirement age, the existing retirement assets will be paid out as a lump sum payable at death. If the pension plan provides for an additional lump sum payable at death, this will be paid in addition to and independently of other death benefits.

Who receives benefits in the event of death?

The surviving dependants of the insured person are entitled to the lump sum payable at death and any additional lump sum payable at death in accordance with a certain order of priority. Click here for more information: How to use you pension fund to secure your family and partner

How can I define or change the beneficiaries for the lump sum payable at death?

You can alter the beneficiaries using the form “Beneficiary order for a lump sum payable at death”. The step-by-step guide in the information sheet on the lump sum payable at death explains exactly how to do this.

Click here for more information.

Home ownership

Where can I see how much capital I have in the 2nd pillar that I could use for home ownership?

You can find this amount on your pension certificate under additional information – Maximum possible withdrawal for home ownership.

You can download the pension certificate in ProfondConnect or order it by post for a fee. More information and the order form (scroll down a little bit) can be found here: 

How to obtain your pension certificate
Can I use the capital for home ownership in other countries?

Yes, provided you use the residential property yourself and this is your main residence. 

What should I do to repay the early withdrawal for home ownership?

You can deposit the amount with the note “Repayment home ownership promotion”. The bank details can be found in ProfondConnect. 

When can I use my pension fund assets for home ownership?

The law allows the acquisition of residential property with occupational retirement benefits. As an insured person, you can use an amount from your pension fund to finance home ownership. This applies to:

  • The acquisition or construction of an owner-occupied residential property in Switzerland and abroad (an apartment or single-family house)
  • Holdings in residential property (e.g.  purchase of shares in housing cooperatives or similar holdings, if the co-financed property is used by the investor)
  • The repayment of mortgage loans
  • Renovations of owner-occupied residential property

An early withdrawal or a pledge to finance home ownership can be claimed up to the reference age. The right to repayment also exists up to the reference age. An early withdrawal must be at least CHF 20,000 (exception: acquisition of shares in a housing cooperative or similar holdings) and can be made every five years.

What is the difference between an early withdrawal and a pledge and what impact does that have on my retirement benefits?

With an early withdrawal, you will receive part of your pension fund assets directly and effectively. The money is paid out to buy residential property or repay a mortgage, for example.

Impact:

  • The early withdrawal must be taxed as a lump sum (notification by the pension fund to the Swiss Federal Tax Administration or withholding tax deduction for insured persons residing abroad)
  • The insured benefits may be reduced according to the amount of the early withdrawal.
  • The insured person is responsible for closing any benefit gaps and bears the costs of any risk insurance (death or incapacity to work).
  • The pension fund arranges a comment/restriction on disposal in the land register (costs charged to the insured person). This is only carried out for real estate properties in Switzerland.
  • If the insured person changes jobs, the previous pension fund must inform the new pension fund, without being asked, whether any retirement assets have been withdrawn early.

 

With a pledge, you give your pension fund assets to the bank as collateral (pledge) without withdrawing them. The assets remain in the pension fund, but can be claimed by the bank in the event of an emergency (e.g. insolvency).

Impact:

  • The pledge does not result in any reduction in benefits as long as no pledge is realised.
  • The realisation of the pledge (in the event of the pledgor’s insolvency) has the same impact as the early withdrawal (tax liability, possible reduction in benefits).
  • If the insured person changes jobs, the previous pension fund must inform the new pension fund, without being asked, whether and to what extent the vested or pension benefits have been pledged.



     
What should I do to apply for an early withdrawal for home ownership?

Calculate and apply for your early withdrawal:

The early withdrawal leads to a reduction in retirement benefits because the retirement assets are decreased. In the ProfondConnect online portal, you can calculate the impact of an early withdrawal and apply for it directly. You can find the corresponding function under “Simulations with application”. If you do not yet have access to ProfondConnect, you can request your access code here.

«Thank you for taking the time to provide feedback – whether it’s an idea, a criticism or a complaint, we appreciate your response.»

Partnership & marriage

What impact does marriage or a registered partnership have on my occupational retirement benefits at Profond?

Through marriage or a registered partnership, your spouse or partner  will automatically receive a pension, provided the regulations are complied with. In the event of changes in marital status and the birth of children, we recommend that you review the provisions for the beneficiary order for the lump sum payable at death and report any such changes using the appropriate form. In the event of a later divorce, the pension fund assets accrued during the marriage or partnership will be divided. 

How do I report a change in my marital status?

Profond will be notified by your employer of the change in your marital status.

Are partners in an unregistered partnership entitled to survivors’ benefits?

Persons in a (unregistered) partnership may also be entitled to a surviving dependants’ pension with Profond. You can find all the requirements for this in the Life partnership information sheet.

How can I register or deregister my partner with Profond?
Will my partner’s status as a beneficiary be transferred automatically if I change jobs?

In the event of a change of position and therefore pension fund, you must resubmit the "Notification of a life partnership" form. 

How can I determine or change the beneficiary order?

You can use the form “Beneficiary order for the lump sum payable at death” to adjust the order of the beneficiaries. The step-by-step guide in the information sheet on the lump sum payable at death explains exactly how to do this.

Incapacity to work

What is incapacity to work?

A person is considered incapable of working if he is unable to carry out work because of a physical or mental illness, disability or injury.

Who is responsible for reporting an incapacity to work?

The employer is responsible for reporting an incapacity to work. The latter must initiate the notification in the ProfondConnect online portal at the latest after 30 days of absence.

What happens if the incapacity to work turns into disability?

Incapacity to work is usually temporary (e.g. after an accident or illness). If the person is not able to work again in the long term, disability insurance checks whether there is a disability.

If a degree of disability is recognised by the disability insurance (at least 40%), this also has consequences for occupational retirement benefits. For more information, see “Information sheet on benefits in the event of incapacity to work due to illness or accident”.

Can partial incapacity to work also be reported?

Report any incapacity to work via ProfondConnect (also partial incapacity to work).

The degree of incapacity to work determines the disability insurance pension and the degree of exemption from contributions. Details can be found in the “Information sheet on benefits in the event of incapacity to work due to illness or accident”.

How long is there an entitlement to benefits due to incapacity to work?

The entitlement to an exemption from contributions ends as soon as the insured person is able to work again more than 60%, upon termination, upon reaching the ordinary retirement age provided for in the pension plan, in the event of disability and death.

What is Profond Care?

Profond Care is a support service by Profond for people who become unable to work due to illness or accident. It supports those affected and their employers in their professional reintegration, plans individual steps together and coordinates all the bodies involved – at no additional cost.

How can I contact Profond Care?

Changing pension funds

What do I need to know when changing pension funds?

General information

Changing your pension fund needs to be well prepared and organised. This includes timely and transparent information for employees and their active participation in the decision-making process.

Before you start the change process, consider the following:

  • A good pension solution: A good solution ideally covers the needs of both employees and employers. However, there is no one perfect solution for everyone, but different options that always include compromises.
  • Using a broker: A broker can help with the selection process. You can find an overview of the sales partners Profond works with here.

The change process involves the following steps:

  • Organisation: Depending on the size of your company, it is advisable to set up a working group for the change process, made up of employer and employee representatives.
  • Information: The working group will inform employees of the intention to change and the cooperation procedure.
  • Criteria and offers: The working group will determine the criteria for the selection of a new pension fund and seeks offers.
  • Information session: The working group will present the various options, including their advantages and disadvantages, to your employees.
  • Obtaining consent: The working group will seek the consent of the employees.

Shortening the deadline

For a change to be possible, your contract needs to be terminated by the end of the year. The notice period normally ends on 30 June. This means that you should lodge a request with your current pension fund to shorten the deadline, so that you have until 30 September for termination.

Requesting an offer in four steps

In each case, we check thoroughly whether an employer who wishes to switch to Profond is a good fit for us. This will protect our existing clients and insured persons. To carry out this audit, we need confidential documents from the interested companies.

So that we can review your request and make you an offer, if necessary, please follow the step-by-step instructions below.

1. Check whether your company is a good fit for Profond

  • Your company employs at least 10 people.
  • Its registered office is in Switzerland.
  • Your company is registered in the commercial register Central Business Name Index.

Companies from the following sectors are excluded:  

  • Hospitality (hotels, restaurants, cafés, etc.)
  • Housekeeping (domestic workers)
  • Agriculture and forestry
  • Taxis
  • Massage salons
  • The defence industry

2. Notice period

Check the notice period of your current pension fund (usually 6 months before the contract expires) and make sure that a change can take place at all. If necessary, make a request to your current pension fund to shorten the notice period, so that you have until 30 September for the termination.

3. Compile the documents required

  • The existing affiliation agreement with your current pension fund
  • Your current pension plans
  • A personnel list with the following information:
    • SC number (formerly the AHV No.)
    • Date of birth
    • Marital status
    • Workload
    • AHV salary
  • Any loss compensation with details of the last 5 years
  • List of benefits
  • The retirement assets of your insured persons, divided into mandatory and non-mandatory
  • If you have a daily sickness allowance insurer, we will need their policy number.

The aforementioned documents can usually be found here:

  • You can request the list of benefits, the retirement assets of your insured persons and the loss compensation from your current pension fund. Please send your current pension fund a request to send the tender documents directly to vertrieb@profond.ch in an encrypted e-mail.
  • You should already have the pension plans and affiliation agreements. If not, you can also request them from your pension fund.

For newly founded companies without an existing pension fund, we only need the personnel list.

4. Send the documents required to the following address: vertrieb@profond.ch. Do not forget to send us a second e-mail with the same subject line and the password you use for the documents.

Please note that there is no entitlement to an offer from Profond, even if your company meets all of the criteria mentioned and you have submitted all of the documents necessary. We reserve the right to refuse to issue an offer without stating reasons.

Termination

If you are satisfied with our offer and have signed it, we will issue you a confirmation of cover. After that, you can terminate your current pension fund.

Self-check: Have you thought of everything?

  • Is your company a GmbH or AG?
  • Are the headquarters in Switzerland?
  • Does your company have at least 10 employees?
  • Have you put together all of the documents necessary?
  • Can the existing contract be terminated?

If you can answer these questions with “yes”, send the collected documents to vertrieb@profond.ch. 
We look forward to hearing from you.Allgemeine Informationen

What pension plans does Profond offer?

The Profond Pension Fund offers companies individual pension solutions that are tailored to the specific needs and structures of the respective company. Instead of standardised plans, Profond enables pension plans to be designed flexibly. This allows companies to, for example:

  • Increase savings contributions for their employees.
  • Define and combine different pension plans.
  • Define individual salary definitions for savings and risk insurance.
  • Write to us for more information or get an offer (scroll down to the point: Ask for an offer).
Does Profond also offer other insurance and/or financial products?

No, Profond is not a classic insurance company, but an independent collective foundation. The focus is exclusively on occupational retirement benefits.

Our company is already insured with Profond and we would like to adjust our pension plan. What is the best way to proceed?

Adjustments or changes to the plans are made through the responsible Key Account Manager. If a broker is acting as an intermediary, the request must be made via this broker so that he can obtain the corresponding offer from Profond.

Entry

When do new employees need to be registered for occupational retirement benefits?

As an employer, you must report new arrivals within 30 days of the start of their contract to the occupational retirement benefits fund via our online portal ProfondConnect.

How do I register new employees with Profond?

You can register the new arrival of an employee in ProfondConnect under “Contributing members”/“Admission of a contributing member” in the menu.

From when will new employees be insured with Profond?

Persons who join your company up to and on the 15th of a month will be included in the staff pension scheme at the beginning of the same month. If admitted from the 16th of a month, the person to be insured will be included in the staff pension scheme on the first day of the following month.

I did not register the admission of a new employee in time. Can I make up for that?

It is possible to register an admission retroactively for up to 1 year via the online portal ProfondConnect. If the admission took place more than 1 year ago, we will have to take care of the admission registration for you. Please provide us with all necessary information. 

Austritt / Pensionierung

When does an employee have to be removed from the occupational retirement benefits?

Employees must be removed from the occupational retirement benefits by you as an employer if the employment relationship ends or the entry threshold is no longer reached in accordance with the pension plan. It is also necessary to remove an employee in the event of early retirement.

How do I report the termination of an employee?

Please notify us of the termination via the ProfondConnect online portal. Before termination, check the address of the insured person under “Management of insured persons” (Details of insured persons) in the menu and, if necessary, carry out any changes of address before the termination.

If you do not know your former employee’s new pension fund, you can notify us of the termination without this information. We will contact the insured person directly.

By when do I have to report the termination of employees?

In principle, as an employer, you are obliged to report the termination as soon as possible so that the documents relating to the termination can be made available to the person concerned. 

When does the insurance at Profond end after termination?

Employees who leave your company up to and on the 15th day of a month will leave the pension scheme at the end of the previous month. In the event of termination from the 16th  day of a month, pension provision is terminated at the end of the current month.

What happens to vested benefits after a termination?

In the event of a change of job, Profond transfers the vested benefits to the new pension fund. As an employer, you can easily report the termination via ProfondConnect. Support your employees in their next steps following a termination with our information sheets.

What should I do in the event of the termination of employees who are unable to work?

You can report the termination as usual via ProfondConnect. If you specify that the employee is unable to work, this information will be stored in the system and we will request notification of incapacity to work from you. As long as an exemption from contributions exists, the termination cannot be processed fully. 

From the employer's point of view, what must be observed in the event of ordinary retirement?

You do not have to do anything if employees are taking ordinary retirement (see retirement information sheet). As we know the retirement date, we will contact the person concerned 4 to 6 months in advance to make all the necessary arrangements.

From an employer's point of view, what should be considered in the event of early retirement?

In the event of early retirement, please notify us of the planned termination as soon as you become aware of it via ProfondConnect (via Management of insured persons – Retirement). This gives the insured person sufficient time to submit all the necessary forms to us:

  • “Details of your retirement”
  • “Request for lump sum payment of retirement benefits”
  • Necessary enclosures in the event of a lump sum withdrawal (official certification of the spouse or proof of marital status (single, divorced, widowed))
From the employer's point of view, what should be considered in the event of partial retirement?

As soon as partial retirement has been reported via ProfondConnect and subsequently processed, the employer must check whether the salary is correctly recorded. In addition, care must be taken to adjust the deduction for the PF contribution accordingly due to the salary reduction. 

From the employer's point of view, what should be considered in the event of a later (deferred) retirement?

Please notify us of a retirement deferral via ProfondConnect (via Management of insured persons – Register flexible retirement). No further risk contributions will be charged for continuing insurance.

Incapacity to work

When must incapacity to work be reported?

We ask you to report any incapacity to work – due to an accident or illness – at the latest after 30 days. 

How do I report incapacity to work?

Enter the incapacity to work in the ProfondConnect online portal (via Management of insured persons / Incapacity to work). There you can enter all information such as medical certificates and/or daily allowance statements directly and upload associated documents.

After the notification of incapacity to work, the case will be processed by Profond. You as a company and the insured person will then receive a confirmation in your messages in ProfondConnect. The confirmation contains detailed information such as information on incapacity to work, exemption from contributions or amounts invoiced. A detailed description of the report can be found here.

What benefits does Profond offer in the event of incapacity to work?

If an employee is unable to work due to illness or accident, entitlements may arise from various insurance policies: for example daily allowance or pension benefits as well as exemption from contributions to the pension fund. It is important that the entitlements are registered by you as an employer in good time. Late reporting may lead to a reduction or even loss of benefits (see Information sheet on benefits in the event of  incapacity for work).

Exemption from contributions in the event of incapacity to work
After the waiting period stipulated in the pension plan, employers and employees are entitled to an exemption from contributions within the scope of the proportionate incapacity to work expressed in per cent in the event of incapacity to work. If no waiting period is stipulated in the Pension Plan, a waiting period of six months applies.

Notification in ProfondConnect
Please report any incapacity to work due to accident or illness at the latest after 30 days of absence in the online portal ProfondConnect. There you can enter all the information and upload documents.

Profond Care
In the event of prolonged incapacity to work, our case management will assist you. Profond Care helps with questions concerning health, work, insurance and reintegration.

For more information, please refer to the Information sheet on benefits in the event of  incapacity for work and this link to Profond Care.

When does the exemption from contributions start in the event of incapacity to work?

Exemption from contributions begins after the waiting period specified in the pension plan. During this period, employers and employees must continue to pay contributions. If there is no indication of the waiting period in the pension plan, a period of six months applies automatically.

When calculating the waiting period, we add together all of days on which the person concerned is partially or completely unable to work. Days on which they are fully capable of working again (known as fluctuation days) interrupt the period and postpone the start of the exemption from contributions.

For exemption from contributions during incapacity to work, please send us current medical certificates or daily allowance statements to @email.

What is Profond Care and how does it support companies?

Profond Care supports companies quickly and without red tape if employees are unable to work due to illness or accident or could soon become incapacitated. The aim is to assist the persons concerned at an early stage and coordinate appropriate measures so that they can return to work as quickly as possible – to the benefit of all parties involved.

 

Click here for more information.
Are there any additional costs for using Profond Care?

Profond Care is free of charge for affiliated companies.

ProfondConnect

How can I give my sales partner access to ProfondConnect?

If the occupational retirement benefits are supervised by an insurance broker, you can grant this broker access to your company portal. All you need to do is provide the first and last name and e-mail address of your broker.

You can add the information in the user settings under “Delete/register user”. This person will then be informed via e-mail that they have been given access and can log in with their own login details.

Where can I find help with ProfondConnect?

Mutationen & Löhne

What changes must be reported to the pension fund?

On ProfondConnect, you can send the changes and notifications listed below within “Management of insured persons”:

  • Change of address (can also be reported by the insured persons themselves via the insured person portal of ProfondConnect)
  • Incapacity to work
  • Termination notification
  • Contribution calculation
  • Salary change
  • Retirement
  • Change of person details
  • Change of plan
  • Notification of death
  • Unpaid leave
  • Insured person’s details
  • Season break
  • Change in marital status
  • Flexible retirement
How can I make adjustments to my employees (e.g. salary, level of employment, address, marital status, incapacity to work, etc.)?

Please enter changes in the ProfondConnect online portal. To do so, select the person concerned from the list in the “Management of insured persons” section. Then click on the three-point menu at the far right of the row or right-click on the row to select the action you want.

How do I report salaries via ProfondConnect?
  • Report individual salary changes via the menu items ‘Insured persons’ / ‘Insured persons management’ and right-click on the relevant person
  • Report salary changes during the year for several people at the same time via the menu items ‘Salary’ / ‘Salary change during the year’ and enter the new salaries in the list displayed
  • You can enter the salary reports for a new year under “Salary” / ‘Salary report at the beginning of the year’
How do I report the salaries of part-time employees?

Please report the part-time salary according to the agreed level of employment. Do not calculate the salary on the basis of a 100% workload.
Example: If the annual salary for a 100% workload is CHF 100'000, but the actual workload is 80%, then an annual salary of CHF 80'000 must be reported.

How do I report the salary for someone who joins or leaves during the year?

Please calculate the salary for a full year by multiplying it by twelve or thirteen. Never report a pro-rata salary, even if the insured person joins or leaves in the middle of the year, for example.

How do I report salary adjustments for employees on hourly wages?

Please report salary adjustments as soon as possible, stating the relevant date. If you only notice afterwards that employees have worked fewer or more hours and therefore earned less or more annual salary, please also report this to us as soon as possible. Again, always give us the annual salary and never the monthly salary.

How do I report occasional salary components (bonus payments)?

Occasional salary components are only taken into account if they are regulated in the pension plan. In this context, ‘occasional salary components’ refers only to bonuses (gratuities, loyalty and performance bonuses). Other occasional salary components are not taken into account. These occasional salary components are added to the annual salary. 

Example: An annual salary of CHF 100'000 and an occasional bonus payment of CHF 20'000 results in an annual salary of CHF 120'000.

How do I correctly record unpaid leave?

Please report the unpaid leave with the duration and selected insurance option via the menu items ‘Insured persons’ / ‘Insured persons management’ and right-click on the relevant person. There is no need to adjust the reported salary, as the unpaid leave refers to the actual annual salary.

How should changes in salary during the year be reported correctly?

Changes in salary during the year must be recorded in the "Management of insured persons" section of the ProfondConnect online portal. Adjustments affecting the total number of insured persons can also be made via ProfondConnect, but in this case via the menu "Salaries" / "Salary change during the year". It should be noted that in this case all employees will receive a new pension certificate.

General questions

What is a Staff Pension Fund Commission?

The Staff Pension Fund Commission represents the interests of all insured persons in its company. For example, it ensures that the pension plans of Profond are optimally adapted to the needs of employees and the employer and that these people are carefully informed and advised.

The Staff Pension Fund Commission comprises at least one representative each of employees and the employer. If the Staff Pension Fund Commission is composed of more than two members, employees and employers must always be represented equally.

Who can become a member of the Staff Pension Fund Commission?

The employees elect their representatives from among the insured persons. Members of the Executive Board cannot be elected as employee representatives. Otherwise, there are no requirements as to who can and cannot be elected as employee representatives. You can specify the criteria yourself. We recommend the following:

  • permanent employment
  • ongoing employment relationship
  • In principle, there is no time limit on the period of office. However, we recommend a four-year limit; after that, the members can stand for re-election.
What information sessions and/or further training does Profond offer for members of the Staff Pension Fund Commission?

Profond regularly offers information sessions in German and French on occupational retirement benefits for members of the Staff Pension Fund Commissions. This basic course gives participants an in-depth insight into the most important aspects of  the 2nd pillar. Expert speakers convey the necessary expertise and answer individual questions from the field. 

The latest data for the next Staff Pension Fund Commission training sessions can be found here.
Where can I find further useful information about pension provision in Switzerland?

For comprehensive information on Swiss pension provision, the following resources are available:

  • At www.profond.ch/start you will get an overview of the 1st, 2nd and 3rd  pillars – how they work and how they differ.
  • Federal Social Insurance Office, Switzerland (FSIO): Here you will find detailed explanations about the three-pillar system of old-age, survivors' and disability insurance.
  • ch.ch: The official portal of the Swiss authorities provides specific information on the calculation of pensions and AHV contributions.
How do I report the death of an employee?

We kindly ask you to immediately report the death of an employee via ProfondConnect and to fill in the Notification of death” form. Send it to us together with the following documents, if available, so that we can contact the surviving dependants directly:

  • Copy of official death certificate
  • Copy of the family booklet (including children’s details)
  • Addresses of surviving dependants (or their representatives)
  • Supplementary salary benefit in accordance with Art. 338 para. 2 OR (for a temporary, continued payment of wages to surviving dependants)
Where can I find help with ProfondConnect?
Our company is already insured with Profond and we would like to adjust our pension plan. What is the best way to proceed?

Adjustments or changes to the plans are made through the responsible Key Account Manager. If a broker is acting as an intermediary, the request must be made via this broker so that he can obtain the corresponding offer from Profond.

 

 

 

What happens to vested benefits after a termination?

In the event of a change of job, Profond transfers the vested benefits to the new pension fund. As an employer, you can easily report the termination via ProfondConnect. Support your employees in their next steps following a termination with our information sheets.

How do I report salaries via ProfondConnect?

- Report individual salary changes via the menu items ‘Insured persons’ / ‘Insured persons management’ and right-click on the relevant person
- Report salary changes during the year for several people at the same time via the menu items ‘Salary’ / ‘Salary change during the year’ and enter the new salaries in the list displayed
-      You can enter the salary reports for a new year under “Salary” / ‘Salary report at the beginning of the year’

«Thank you for taking the time to provide feedback – whether it’s an idea, a criticism or a complaint, we appreciate your response.»

General questions

Are there training courses or further training for sales partners?

Various training courses are available for sales partners in German and French. The current training sessions relating to the 2nd  pillar can be found under Profond Academy.

Our BVG training programme is characterised by the following special features:

  • From SME for SMEs: Training on an equal footing.
  • Cost coverage: As a foundation, we operate on a non-profit basis.
  • Innovation: Whether it’s our investment strategy, benefits or service – we are committed to progress.
How can I work with Profond as a sales partner?
How can I request access to my clients' ProfondConnect?

As a sales partner, you have access to the ProfondConnect partner portal. From your account in the partner portal, you can also access your client’s user account as soon as your client enables you to access it. You then automatically gain access to all relevant data and have the same change and calculation options as your client. You can switch from one user account to another using the quick selection (drop-down list) in the title bar.

For data protection reasons, access to your client's user account must be granted by the client themselves at "ProfondConnect". All they need is your first and last name as well as your e-mail address. They can add your login details in the user settings under “Delete/register user”.

Where can I find help with ProfondConnect?

The full instructions for ProfondConnect can be found in the manual.

«Thank you for taking the time to provide feedback – whether it’s an idea, a criticism or a complaint, we appreciate your response.»

Transfer of PF assets

What do I have to do to transfer my pension funds to Profond?

As soon as your employer registers you with Profond, you will receive an access code for registering on the online portal. As soon as you have access, you will find your personalised payment slip under "Messages", which you can hand over to the previous pension fund in order to initiate the transfer of your pension assets to Profond. 

I'm switching to a new employer. What do I have to do?

As soon as your employer has notified us of the termination in the ProfondConnect online portal, you will receive your provisional termination statement as well as the forms that must be submitted to us for the transfer to the new pension fund.

How do I open a vested benefits account or conclude a vested benefits policy?

Open vested benefits account

Conclude a vested benefits policy:

  • Select an insurance company: Most Swiss insurance companies offer vested benefits policies. This allows you to insure yourself against the risks of disability and death.
  • Make the deposit: If you decide to take out a vested benefits policy, please send us a copy of the application to open the policy or the form ”Payment address for vested benefits transfer”.

Purchase

What are the advantages of buying into the pension fund?

Save taxes:

By voluntarily buying into your pension fund, you save taxes. As a rule, you can deduct these contributions from your taxable income.

The more you earn, the more interesting it is for you to buy into the pension fund. This is because high incomes are subject to a higher tax rate (progressive taxation). The deductions you can make by buying into your pension fund reduce your taxable income – and thus your tax burden. If you distribute your purchase over several years, you benefit from a lower tax rate several times.

In addition, the pension assets are exempt from wealth tax and the interest does not have to be taxed as income. Therefore, a purchase into the pension fund can be worthwhile in several ways from a tax perspective.

Increase your retirement pension:

The aim of the AHV and the pension fund is to ensure living standards in the third stage of life. In most cases, however, the contributions made are not sufficient, because monthly income generally falls by up to 40 per cent after retirement. To reduce the loss of income, you can buy into your pension fund voluntarily. This will increase your annual retirement pension – for life.

Close pension gaps:

Do you have pension gaps in your pension fund? For example, because you fulfilled your dream of a trip around the world or underwent training and temporarily stopped paying contributions? Those who move from other countries or change jobs may also have gaps in their pension provision. Close them by buying into your pension fund.

Advantageous interest rate:

Those who save want high interest rates. But banks have slashed interest rates on savings accounts in recent years. This makes it all the more worthwhile to voluntarily contribute to your pension fund. This is because pension funds generally pay higher interest rates on managed capital than banks. Profond has averaged an interest rate of 3.6% over the past 10 years.

Professional management of your pension fund assets:

At Profond, you can guarantee that proven investment experts with many years of experience will take care of your retirement capital professionally.

What is purchasing potential and how can I determine it?

On your pension certificate under the title “Additional information”, you will find your “Theoretical purchasing potential”. This is explained in the following video: E-learning

What steps are required to make a purchase into the pension fund?

Step 1: Check the Pension Fund Regulations

You will find details  about the purchase on page 14, Art. 43.

Step 2: Check the pension certificate

Under the title “Additional information”, you will find your “Theoretical purchasing potential”.

Step 3: Obtain tax information

If necessary, find out about your optimal tax deduction from your tax advisor.

Step 4: Apply for a purchase

Calculate and apply for your purchase in ProfondConnect under "Simulations with application". If you do not yet have access to ProfondConnect, you can request your access code here.

Step 5: Response from Profond

Profond will provide you with a binding purchase calculation and a payment slip.

Step 6: Deposit the purchase amount

Pay the purchase amount. You will then receive a tax certificate from Profond.

What do I have to consider when buying into the pension fund?

In order to make a purchase, there must be purchasing potential. This can be found on the pension certificate on the second page under “Additional information”. The stated purchasing potential is only correct if all vested benefits from pension funds and vested benefits accounts have been included.

There is no possibility of purchasing if an early withdrawal for home ownership has been made. In order to have purchasing potential again, the early withdrawal made must be paid back.

As soon as a purchase has been made, the benefits resulting from this purchase may not be drawn in the form of a lump sum during the next three years; this also includes early withdrawals under the promotion of home ownership scheme.

If you wish to withdraw your retirement assets as a lump sum on retirement, you should not make any purchases in the last three years before retirement, as these would be converted into a pension.

I made voluntary purchases. Where and how can I obtain confirmation for my tax return?

After you have made your purchase, you will receive a confirmation in your messages in ProfondConnect with the name “Certificate of pension contributions.”

Selbständigkeit

Can I have my vested benefits paid out as a lump sum if I start self-employment?

A lump-sum payment as a result of starting self-employment is possible for one year after starting self-employment. For this purpose, Profond requires a confirmation from the AHV compensation fund together with the corresponding “Application for cash payment when starting self-employment” as well as the documents listed therein. 

Are you starting self-employment and are no longer subject to the mandatory insurance obligation under BVG? Then you can request the payment of your vested benefits. 

 

How do I apply for a lump-sum payment of my vested benefits when starting self-employment?
What happens to my vested benefits if I do not apply for a lump-sum payment?

Without submitting documents to open a vested benefits account, the vested benefits will automatically be transferred to the BVG contingency fund foundation six months after your termination. 

As a self-employed person, can I continue to voluntarily insure myself with a pension fund?

You can voluntarily take out insurance in the 2nd pillar and thus continue to save capital to hedge the risks of retirement, disability and death. However, at Profond, this is not possible for self-employed persons. However, you can obtain insurance from the pension fund of your professional association or from the BVG Contingency Fund foundation.

How can we help you?

We will be happy to provide you with a quote for ten or more insured persons.

How should we contact you?

How can we help you?

How can we help you?

How should we contact you?
Reason for your inquiry

We will be happy to provide you with a quote for ten or more insured persons.

What makes good customer support?

Watch the video with Marco Reinhard, Head of Customer Support, to find out why good advice is more than just providing information.